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Problems With Your Course? Check Your FLASH Settings!

ATTENTION ALL USERS: IMPORTANT UPDATE!!  Google Chrome recently pushed a major update that has changed the way Flash settings are adjusted. For instructions on how to update your settings to allow Flash, please click HERE to watch this short screencast. Note that even if you have adjusted your Flash settings previously, you will have to do so again after moving to the latest Chrome update.

For instructions on editing the Flash settings for the other most common browsers (Internet Explorer, Microsoft Edge, Firefox, and Safari), click HERE.

Create User AccountCreate User Account


To create your User Account Profile, provide the information requested below.   After you have finished, return to the course details page and click "Enroll" to add the course to your shopping cart.  You can add as many courses to your cart as you wish.  Simply click on the link, "Return to Catalog and Add to Cart" and select additional courses.  When you are finished, continue to our secure checkout page.

Required items are marked with an asterisk (*).

*First Name:
Middle Name:
*Last Name:
  • Must be at least 6 characters and no more than 25 characters.
  • Cannot contain 'admin' or 'administrator'.
  • Must be at least 6 characters and no more than 25 characters.
  • Cannot contain 'password', '123456', '654321' or contain the username.
Confirm by entering again:
*Local Time Zone:
*Street Address:
*Postal Code:
Phone Number(s):
Primary Phone:
*Adjuster License Number for CE Reporting:
  • 1. For CE credit enter your License Number below **NO LICENSE NUMBER – NO CE CREDIT**
  • 2. If you do not have a License Number and are not requesting CE, please enter N/A.
  • 3. If/When you receive a License Number remember to update your account information for future CE credits
*Adjuster License Home State:
  • 1.Indicate the state that assigned the license number provided above. License Number and State MUST match.
  • 2. If you do not currently have a License Number, select None.
Mailing List:
Stay up to date on new courses and industry news by joining our e-newsletter. (Your privacy is important to us. We never sell, share or distribute your information)
How did you hear about AE21 Online?:
*User Agreement:

Terms of Service

The AE21 Online Learning Management System ( is maintained at the sole discretion of AE21 Incorporated, for the benefit of AE21 Online.  AE21 reserves the right to terminate accounts at any time and without notice. Content on the Website is property of AE21. No portion of the Website or Website content may be duplicated, redistributed or manipulated in any form. By accessing any information beyond this page, you agree to this Terms of Use.


For Help

For support and program questions, contact AE21 at (800) 820-4550, or email to:


Refund Policy

If within 7 calendar days after enrolling in the Course, and if you completed less than 50% of the course, you are not completely satisfied, we will issue you a complete refund. No refund will be issued if requested more than 7 calendar days after enrollment or if mor e than 50% of the course has been completed. To obtain a refund please contact AE21 Online at (800) 820-4550.


Pending Transactions

If you receive a notice that your transaction is “Pending”, this means that your transaction is currently being processed. You will receive another email after your transaction has been completely processed informing you how to access the Course. If you don't receive an email within 24 hours, please contact us at or call us at (800) 820-4550.


Declined Transactions

If you received a notice that your transaction was declined, chances are it is due to one of the following issues:


·         You incorrectly entered the card number, expiration date, or security code;

·         The billing address for your card is incorrect. (*Note: If you have a Corporate American Express from your employer, and you don’t receive the bill, check with your employer on the correct billing address for the card.)


If neither of these items corrects the problem, please contact your credit card agency or bank for more assistance on why your transaction did not go through. “Note: If the transaction is declined, no funds are transferred to AE21. Your credit card agency or bank may, however, reserve those funds, thereby making them unavailable for a short time.


You can also contact AE21 Online at 813-909-4663 to arrange for online access and payment by either mail or fax.


Privacy Policy

This privacy statement discloses the privacy practices for AE21 Incorporated d/b/a AE21 Online (hereinafter referred to as “AE21”).


·         Information Collection and Use - AE21 is the sole owner of the information collected on this site. We will collect certain information from our users at several different points on our web site for the sole purpose of servicing the needs of our customers and reporting licensing and continuing education information to various state regulatory bodies as requested by our customers. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement.


·         Web Site Registration - In order to use some features of this Web site, users must first complete the registration/enrollment form. During registration, users are required to provide their contact information (name and e-mail address). This information is used to contact users about the topics on our site for which they have expressed interest and to enable users to retrieve lost passwords. It is optional for the user to provide any demographic information (employer, position, mailing address, telephone number).


·         Links - This Web site contains links to other sites. Please be aware that AE21 does not claim any responsibility for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every Web site that collects personally identifiable information. This privacy statement applies solely to information collected by this Web site.


·         Security -This web site takes every precaution to protect our users' information, and we have security measures in place to protect the loss, misuse, and alteration of the information under our control.


·         Surveys - Occasionally, we may request information from users via web surveys. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include demographic data (such as zip code and age), but nothing that can identify any individual person will be collected. Survey results will be used for purposes of monitoring or improving the use and satisfaction of this site.


·         Send to a Friend- If users elect to use our "Send this to a Friend" function, we ask them for the friend's name and e-mail address. AE21 will automatically send friends a one-time e-mail message inviting them to visit the site. AE21 stores this information temporarily for the sole purpose of sending this one-time message.


·         Updates- We may also send the user site and service announcement updates. We communicate with users to provide services to our customers in order that they may better meet the requirements of licensure for various state regulatory authorities, and to discuss issues relating to their accounts via e-mail or phone.


·         Correction/Updating Personal Information- If a user's personally identifiable information changes (such as zip code or e-mail address), or if a user no longer desires our service, we will endeavor to provide a way to correct, update, or remove that the personal data that was provided to us. Users can use the "Edit My Profile" link from their profile page or they can e-mail our Help Desk to change, correct, or remove information.


·         Choice/Opt-in - Our users are given the opportunity to "opt in" to newsletters and site update e-mail messages. To unsubscribe from these mailings, users can use the "Opt-Out” link.


·         Notification of Changes- If we decide to change our privacy policy, we will post those changes on our home page so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

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